At Norest Leather, we take pride in creating high-quality handcrafted leather goods. If you are not completely satisfied with your purchase, we're here to help.

14-DAY RETURN POLICY

You may return your item within 14 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging and accessories.
• Not show signs of wear, damage, or misuse.

RETURN SHIPPING COSTS

Unless the item is faulty, damaged, or incorrect, customers are responsible for all return shipping costs. We recommend using a tracked and insured delivery service, as we cannot be responsible for items lost during return transit.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed to your original payment method within 5–10 working days. Original shipping charges are non-refundable, unless the return is due to our error or a faulty product.

PERSONALISED ITEMS

Personalised or custom-made products, including items with initials or bespoke requests, cannot be returned or exchanged unless they arrive faulty or incorrect.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.

HOW TO START A RETURN

To request a return, please contact us with your order number and reason for the return.

📧 Email: info@norestleather.com

Once your return is approved, we will provide instructions on how and where to send your item.

FULL NAME *

EMAIL ADDRESS *

ORDER NUMBER *

PRODUCT NAME *

REASON FOR RETURN * Select a reason... Faulty or Damaged Product Wrong Item Received Not as Described Changed My Mind Other

ADDITIONAL DETAILS

SUBMIT RETURN REQUEST

Thank you for choosing Norest Leather. We appreciate your trust and are committed to providing products crafted with care and made to last.