Norest Leather
DELIVERY POLICY
At Norest Leather, every product is carefully handcrafted using selected full-grain leather and finished with attention to detail. We take great care to ensure your order is securely packaged and dispatched promptly. As each item is individually handcrafted, dispatch times may vary depending on current demand and production schedules.
PROCESSING & DISPATCH
All orders are handcrafted to order and are typically dispatched within 2–10 working days. During busy periods or promotional events, dispatch may take slightly longer. If you require your order by a specific date, please contact us before placing your order and we will do our best to accommodate your request.
SHIPPING
We currently ship throughout the United Kingdom using Royal Mail Tracked services. Available shipping options will be displayed at checkout. Please note that delivery times begin after your order has been dispatched, not from the date the order is placed.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can track your parcel using the Royal Mail tracking service at any time. If you do not receive your tracking information, please contact us and we will be happy to assist.
DELIVERY ADDRESS
Please ensure your delivery address is accurate when placing your order. If you need to amend your address, contact us as soon as possible. We will make every effort to update your details before dispatch; however, once your order has been shipped, we are unable to make any changes. Norest Leather cannot accept responsibility for delays or failed deliveries resulting from incorrect address information provided by the customer.
DELIVERY TIMES
Royal Mail delivery aims are typically:
TRACKED 24
1–2 working days after dispatch
TRACKED 48
2–3 working days after dispatch
These are estimated delivery times and are not guaranteed.
MISSED DELIVERIES
If no one is available to receive your parcel, Royal Mail may leave a calling card or deliver your parcel to your local delivery office or nominated collection point. If a parcel is returned to Norest Leather because it was not collected or because an incorrect address was provided, additional postage charges will apply before the order can be re-dispatched.
LOST OR DELAYED PARCELS
If your parcel appears to be delayed, please check the tracking information first. Royal Mail considers a parcel lost after the appropriate investigation period in accordance with their policies. If your parcel is confirmed as lost by Royal Mail, we will work with you to provide either a replacement or a refund, depending on the circumstances.
RESPONSIBILITY FOR YOUR ORDER
Under the Consumer Rights Act 2015, responsibility for your order remains with Norest Leather until it has been successfully delivered to you or to a person nominated by you. Once delivery has been confirmed by Royal Mail, responsibility for the goods transfers to the customer.